Service Introduction
Nanjing Switch Factory Co., Ltd. is not only a professional product manufacturer, but also a professional project management service provider. The well-trained project management team is distributed in major cities in China, ready to provide customers with a full range of services.
Training and after-sales service
Our consistent policy: facing users, providing better products and better services.
Our service goal: to provide customers with satisfactory service, to provide customers with comprehensive training, and customers always maintain a good relationship of cooperation.
High quality and fast technical service
In order to better ensure the normal operation of the equipment, timely answer questions raised by users, and help users solve problems, we make the following commitments:
* The maintenance center provides 24-hour technical service. Nanjing area guarantees to propose a solution within 1 hour after receiving a user complaint, and rush to the scene to solve the problem within 2 hours; areas outside Nanjing guarantee to propose a solution within 8 hours after receiving a user complaint, and rush to the scene to solve the problem within 12 hours.
* Provide a one-year free warranty for the products sold, and be responsible for life-long service. During the warranty period, timely replacement of damaged components caused by quality inquiries. At any time to meet the user's requirements for spare parts.
* In strict accordance with the delivery time and delivery order stipulated in the contract, to meet the needs of the project progress. Strengthen pre-sale, in-sale, and after-sales services, and implement the "24-hour service, advanced service, and full-process service" into the entire process of product installation, commissioning and maintenance.
Technical Training
In order to ensure the safe and reliable operation of the equipment, our company will be responsible for comprehensive technical training for users. The training content includes on-site training and company headquarters training. The training goal is for trainees to master and maintain corresponding system equipment.
Establish user files to improve product quality
In addition to carrying out user technical consulting services, the company is also responsible for accepting and collecting user complaints and consulting information, ensuring that the problems and requirements raised by users can be handled in a timely manner, and tracking and verifying the handling situation. At the same time, user files are established to record the use of products and provide a basis for the quality improvement of the company's products in the future.